INSTANT ACCESS – instant one button access to expert knowledge by your employees and customers via live video through smartphone, tablet or data glasses
REAL-TIME CONNECTION – ‘Intelligent Routing’ technology immediately connects to the right remote expert who can draw annotations or overlay visual instructions onto the real-world view with the help of AR
INCIDENT MANAGEMENT – overview of all open, in-progress and closed incidents and access to a global database of issues already resolved. Filter capabilities simplify the search for issues and support cases
WHITE LABEL SOLUTION – easily brand REFLEKT Remote with with your unique logo, colors and other elements of your corporate identity
SAVE MONEY AND ENVIRONMENT – eliminate travel costs and reduce carbon footprint with ‘see-what-I-see’ remote assistance
SHORTEN RESPONSE TIMES – no time spent waiting for the right expert to arrive onsite
REDUCE DOWNTIME– identify errors and diagnose and solve problems faster
LEVERAGE EXPERTISE – enable access to the right, most experienced expert for every service call
IMPROVE COMMUNICATION – provide visual guidance with AR for better understanding of complex issues
IMPROVE SERVICE – use incident-based reporting and other incident management features to build a knowledge base and improve your service offering
Replace outdated communication methods with smart AR communication: Allow your expert to see exactly what your onsite technician sees and place augmented instructions directly in the technician’s field of view – avoid days of back and forth to identify problems and find the right fix for them.
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.